Frequently Asked Questions

Everything you need to know about our premium home and garden collections.

What is the standard delivery time for furniture orders?

Most of our handcrafted furniture items are delivered within 7 to 14 business days. You will receive a tracking number as soon as your order leaves our warehouse.

Do you offer assembly services for large items?

Yes, we offer a 'White Glove' delivery service on select items which includes professional assembly and the removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made or bespoke furniture pieces are non-refundable.

Are your outdoor furniture sets weather-resistant?

Absolutely. Our outdoor collections are treated with premium, weather-resistant finishes and utilize high-quality timber designed to withstand the elements year-round.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How can I care for my natural wood furniture?

To maintain the beauty of your wood pieces, we recommend regular dusting with a soft cloth and applying a specialized furniture wax or oil every 6 to 12 months.